TERMS AND CONDITIONS OF SALE
L’Aube Parisienne
Version applicable from 15 September 2026
Article 1 - Identification of the Professional
These Terms and Conditions of Sale, hereinafter referred to as the “Terms”, are issued by:
L’Aube Parisienne
Trade name of the sole proprietorship operated by Thomas Banos-Robles
Individual entrepreneur - EI
Business operating under the French micro-enterprise scheme
8 rue Auguste Barbier
75011 Paris - France
SIREN: 100 816 636
SIRET: 100 816 636 00011
Registered with the French National Business Register (RNE) under SIREN number 100 816 636.
Registered with the Paris Trade and Companies Register (RCS Paris) under number 100 816 636.
Email: tomarobles@yahoo.fr
Telephone: +33 6 44 89 24 66
VAT not applicable pursuant to Article 293 B of the French General Tax Code.
Article 2 - Purpose and Scope
These Terms define the rights and obligations of L’Aube Parisienne and its customers in connection with services and products booked or ordered:
through www.laubeparisienne.com;
by email;
by quotation;
or by any other means expressly accepted by L’Aube Parisienne.
L’Aube Parisienne offers, in particular:
cultural, romantic and leisure experiences in Paris and the Île-de-France region;
walks and private moments;
experiences which may include, depending on the selected offer, flowers, a French breakfast and photographs taken using the customer’s own phone;
romantic surprises, marriage proposals, birthdays and other personalised services;
deliveries of flowers, breakfasts or surprises;
and private or tailor-made services organised upon request.
The services offered by L’Aube Parisienne do not constitute regulated guided tours, professional tour-guide services, formal courses or professional training.
Any booking or order implies acceptance of the Terms in force at the time of the order.
Article 3 - Essential Characteristics of the Services
The essential characteristics of each service are described on the relevant page of the website or in the quotation provided to the customer.
Depending on the service, this information may include:
its content;
price;
indicative duration;
location or meeting point;
number of participants;
included elements;
available options;
specific booking conditions;
and any restrictions.
The customer must review this information before confirming the order.
Photographs and illustrations are intended to represent the general style and atmosphere of the services.
They do not guarantee an identical reproduction, particularly in relation to flowers, food products, natural, seasonal, handcrafted or decorative elements.
Where a substitution is necessary, L’Aube Parisienne will, insofar as reasonably possible, provide an alternative of comparable quality, value and style.
Article 4 - Availability and Booking Deadlines
Services are offered subject to availability.
Certain services require a minimum booking or preparation period.
This period is stated on the relevant service page or communicated to the customer before confirmation of the order.
Personalised services, Private Moments and certain deliveries may require specific preparation times.
Requests made outside the stated period may be refused or accepted exceptionally by L’Aube Parisienne depending on availability.
Article 5 - Prices
Prices are stated in euros.
L’Aube Parisienne benefits from the French VAT exemption scheme. VAT is therefore not applicable pursuant to Article 293 B of the French General Tax Code.
The prices displayed correspond to the amount payable by the customer, subject to any options or additional charges clearly stated before the order is confirmed.
Where a price is stated “per person”, the total amount is calculated according to the number of participants.
Certain services may require a minimum number of participants.
The applicable price is the price displayed and accepted at the time of the order.
Any delivery fees or supplements are stated before final confirmation.
L’Aube Parisienne may change its prices for future orders. A subsequent price change does not affect an already confirmed booking.
Article 6 - Online Booking Process
The customer selects the desired service, date, time, number of participants and, where applicable, available options.
Before final confirmation, the customer must be able to check:
the essential characteristics of the service;
the date and time;
the number of participants;
the selected options;
and the total price.
The customer must also be able to correct any errors before confirmation.
The order becomes final after the customer has:
validated the order summary;
accepted these Terms;
acknowledged the obligation to pay;
completed the required payment;
and received a booking confirmation.
The function used to definitively confirm a paid order must clearly indicate that confirmation entails an obligation to pay.
The confirmation is sent to the email address provided by the customer.
The customer is responsible for the accuracy of the email address provided and should check the spam or junk folder where necessary.
Article 7 - Payment
Unless otherwise stated before the order, full payment is required at the time of booking.
The accepted payment methods are those offered during the ordering process.
They may include secure payment through an online payment provider or, where expressly accepted, bank transfer.
Where payment of a deposit is offered:
the amount or percentage is specified before the order;
the deposit constitutes a binding part-payment and commits both parties;
the deadline for payment of the remaining balance is specified;
and failure to pay the balance within the stated period may result in cancellation of the booking after the customer has been informed.
L’Aube Parisienne does not have access to the customer’s full bank card number when the card details are entered directly into the secure environment of the payment provider.
The service may be suspended until all amounts due have been paid.
Article 8 - Confirmation and Refusal of an Order
L’Aube Parisienne may refuse a booking in particular in the event of:
unavailability;
material impossibility of properly providing the service;
manifestly incorrect information;
payment problems;
reasonable suspicion of fraud;
or circumstances creating a safety risk.
Where a paid order is refused by L’Aube Parisienne, the corresponding sums will be refunded.
Article 9 - Experiences, Times and Punctuality
Services take place on the dates, at the times and at the locations stated in the booking confirmation.
The customer must arrive at the meeting point at the agreed time.
For delays of up to fifteen minutes, L’Aube Parisienne may maintain the service, although it may be shortened where necessary to respect subsequent commitments.
For delays exceeding fifteen minutes, if the service can no longer reasonably be provided, L’Aube Parisienne may treat the customer as absent.
In such circumstances, no refund is due where performance of the service has been made impossible by the customer’s delay or absence, subject to mandatory legal provisions.
Where circumstances allow, L’Aube Parisienne may propose a rescheduling or other commercial solution.
Article 10 - Deliveries
Deliveries are made within the areas stated on the website or expressly accepted before the order.
The customer must provide accurate information, including:
the address;
recipient’s name;
telephone number;
agreed time;
access codes;
useful instructions;
and, where applicable, the name of the hotel or establishment.
The customer must ensure that the relevant establishment accepts deliveries of food products and flowers.
In the event of an incorrect address, impossible access, refusal by the establishment or absence of the recipient, L’Aube Parisienne will attempt, where reasonably possible, to contact the customer.
Where delivery has been properly attempted in accordance with the information provided, prepared, personalised or perishable products are not refundable solely because delivery could not be completed for a reason attributable to the customer or recipient.
A further delivery attempt may be offered subject to additional charges communicated and accepted in advance.
This provision does not apply where the failed delivery is attributable to L’Aube Parisienne.
Article 11 - Flowers and Seasonal Products
Flowers are natural, fragile and seasonal products.
Availability of varieties, colours and formats may depend on the season, deliveries and product quality.
L’Aube Parisienne may replace an unavailable variety with flowers of comparable quality and value while respecting, as far as possible:
the style;
colours;
volume;
and overall spirit of the composition ordered.
Photographs displayed on the website therefore do not guarantee an identical reproduction of the bouquet.
Article 12 - Food Products and Allergens
Breakfasts consist of food products obtained, in particular, from professional suppliers, artisans, bakeries, pastry shops or manufacturers.
Their composition may vary depending on suppliers and availability.
The products may contain substances or ingredients capable of causing allergies or intolerances.
Depending on the products concerned, these may include cereals containing gluten, milk, eggs, nuts, soy, sesame or other allergens declared by the suppliers.
Before the order is concluded, the customer may obtain free of charge the available information concerning allergens declared for the products offered, either through the information made available on the website or by contacting L’Aube Parisienne using the contact details stated in these Terms.
The customer is encouraged to report any allergy, intolerance or dietary restriction sufficiently in advance of the service.
Unless specifically confirmed in writing, L’Aube Parisienne cannot guarantee the complete absence of traces of an allergen due, in particular, to suppliers’ manufacturing processes and the risk of cross-contamination.
Where a severe allergy or other situation creates a risk that L’Aube Parisienne cannot reasonably control, the food component of the service may be adapted or refused.
The customer must also communicate relevant information to any other participants or recipients concerned.
Information concerning allergies or intolerances provided by the customer is processed in accordance with the Privacy Policy.
Article 13 - Cancellation by the Customer
Any cancellation request must be sent in writing to:
The date on which the message is received determines the applicable cancellation period.
Unless specific conditions were clearly communicated to the customer before the order:
More than seven days before the service: full refund of the sums paid.
Between seven days and 72 hours before the service: refund of 50% of the sums paid.
Less than 72 hours before the service: no contractual refund.
These conditions take into account, in particular, reservation of the time slot, preparation work, purchases already committed and the fresh, perishable or personalised nature of certain products.
Where circumstances allow, L’Aube Parisienne may offer rescheduling, modification or a credit note.
This cancellation policy does not limit the customer’s statutory rights where a failure is attributable to L’Aube Parisienne.
Article 14 - Statutory Right of Withdrawal
French consumer law provides for a right of withdrawal in relation to certain distance contracts, but also provides for several exceptions.
The right of withdrawal may not be exercised, in particular, in relation to:
goods liable to deteriorate or expire rapidly;
goods made to the consumer’s specifications or clearly personalised;
catering services to be supplied on a specific date or during a specific period;
leisure activities to be supplied on a specific date or during a specific period.
The services currently offered by L’Aube Parisienne may include an activity booked for a specific date and time as well as fresh flowers, perishable food products or personalised items.
Where a service falls within one of these statutory exceptions, the customer does not benefit from the statutory 14-day withdrawal period.
The commercial cancellation policy set out in Article 13 nevertheless remains applicable.
If L’Aube Parisienne subsequently offers a service that does not fall within any statutory exception to the right of withdrawal, the required information and, where applicable, the statutory withdrawal form will be provided before the contract is concluded.
Article 15 - Cancellation or Modification by L’Aube Parisienne
L’Aube Parisienne may need to cancel, postpone or adapt a service in particular because of:
unexpected unavailability;
illness or serious impediment;
safety issues;
failure of an essential supplier;
inability to access the location;
dangerous weather conditions;
unexpected closure or restriction of a location;
force majeure;
or any other circumstance rendering the service impossible or dangerous.
The customer will be informed as soon as reasonably possible.
Depending on the circumstances, L’Aube Parisienne will offer:
a change of date;
an adaptation;
an equivalent service accepted by the customer;
or reimbursement of the sums relating to the service not provided.
Where a refund is due, it will be made within a reasonable period and, unless impossible or otherwise agreed, using the original payment method.
Article 16 - Weather Conditions
Certain experiences take place wholly or partly outdoors.
Light rain, cloudy weather, moderate wind or normal seasonal temperatures do not automatically constitute grounds for cancellation.
Where weather conditions pose a genuine safety risk or reasonably prevent the service from being carried out, L’Aube Parisienne may offer:
an adapted route;
a different location;
a different date;
or cancellation with reimbursement of the part of the service not provided.
The decision may take into account official weather information, local observed conditions and participant safety.
Article 17 - Force Majeure
Neither party shall be liable for failure to perform resulting from an event constituting force majeure under French law.
The affected party must inform the other party as soon as reasonably possible.
Where the impediment is temporary, performance of the relevant obligation may be suspended.
Where the impediment becomes permanent or reasonable rescheduling is not possible, the affected service will be cancelled and the amounts corresponding to the unperformed service will be refunded in accordance with applicable law.
Article 18 - Photographs and Image Rights
Depending on the selected offer, L’Aube Parisienne may offer to take a few photographs of participants.
Where photographs are taken using the customer’s own phone or device, the files remain stored on the customer’s device.
Participants remain free to accept or refuse to be photographed.
L’Aube Parisienne does not publish or use any photograph identifying a customer for promotional or commercial purposes without appropriate prior consent.
Refusal to consent to commercial use of one’s image has no effect on the service booked.
Article 19 - Participants, Minors, Conduct and Safety
The person making the booking must be an adult and have the legal capacity required to enter into the contract.
Where minors participate in an experience, they must remain under the responsibility of a parent, legal guardian or responsible adult unless expressly stated otherwise.
Participants must:
behave respectfully;
respect the places visited;
comply with applicable rules in public or private areas;
and follow reasonable safety instructions given by L’Aube Parisienne.
L’Aube Parisienne may interrupt a service in the event of dangerous, violent, threatening behaviour or behaviour manifestly incompatible with the safety of participants, third parties, property or locations.
Where the interruption results exclusively from the wrongful conduct of a participant, no refund is due for the part of the service that can no longer be provided, subject to mandatory legal provisions.
Article 20 - Liability
L’Aube Parisienne is responsible for the proper performance of its obligations in accordance with applicable law.
L’Aube Parisienne cannot be held liable for damage resulting exclusively from:
the fault of the customer or a participant;
incorrect information provided by the customer;
failure to follow safety instructions;
the unforeseeable and unavoidable act of a third party;
or force majeure.
The customer remains responsible for supervising and safeguarding personal belongings.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
Article 21 - Statutory Guarantees and Conformity
The customer benefits from the statutory guarantees and remedies provided by applicable law.
Where the statutory guarantee of conformity applies to a product sold, it applies independently of any commercial guarantee.
Where applicable, the customer may also benefit from the legal guarantee against hidden defects.
The natural, handcrafted, seasonal or perishable nature of a product does not exempt L’Aube Parisienne from the obligation to provide a product conforming to the order and fit for its intended purpose.
Any issue should be reported within a reasonable time to allow it to be examined.
Where useful, the customer may provide photographs or other supporting evidence relating to the order.
Article 22 - Complaints
Any complaint may be sent to:
L’Aube Parisienne
Thomas Banos-Robles
8 rue Auguste Barbier
75011 Paris - France
Email: tomarobles@yahoo.fr
Telephone: +33 6 44 89 24 66
To facilitate processing, the customer is encouraged to state:
their identity;
the date or booking reference;
the service concerned;
the nature of the problem;
and the solution requested.
L’Aube Parisienne will acknowledge receipt and endeavour to respond within a reasonable period.
Article 23 - Consumer Mediation
After first submitting a written complaint to L’Aube Parisienne and where no satisfactory amicable solution has been reached, the consumer may use the services of the consumer mediator free of charge:
CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris - France
Telephone: +33 (0)1 89 47 00 14
Consumer mediation is free of charge under the conditions provided by applicable regulations.
Use of mediation remains optional and does not prevent the consumer from bringing proceedings before a competent court.
Article 24 - Personal Data
Personal data required for bookings, orders, payments, experiences, deliveries, complaints and legal obligations is processed in accordance with the General Data Protection Regulation and the Privacy Policy available on the website.
Information concerning an allergy, intolerance or dietary restriction may constitute sensitive data depending on its nature and is subject to the protections described in the Privacy Policy.
Any request relating to personal data may be sent to:
Article 25 - Evidence, Confirmation and Retention of the Contract
Booking confirmations, electronic communications, order data and proof of payment may be retained and used as evidence of the contractual relationship between the parties in accordance with applicable law.
The customer is encouraged to retain:
the booking confirmation;
information relating to the service;
proof of payment;
and the version of the Terms applicable to the order.
For any contract concluded electronically involving an amount equal to or greater than €120, L’Aube Parisienne retains the written record evidencing the contract for the period required by applicable regulations and ensures access to it for the customer upon request.
The applicable retention period is ten years.
Article 26 - Amendments to the Terms
L’Aube Parisienne may amend these Terms for future orders.
The version applicable to an order is the version brought to the customer’s attention and accepted at the time the order was concluded.
A subsequent amendment does not apply retroactively to a booking already confirmed, unless required by law or expressly agreed by the parties.
Article 27 - Severability
If any provision of these Terms is declared void, invalid or unenforceable, this shall not affect the validity of the remaining provisions.
Where possible, the provision concerned shall be replaced or interpreted in a manner that respects its intended legal purpose while remaining compliant with applicable law.
Article 28 - Languages
The French version is the reference version of these Terms.
Translations may be provided to facilitate information for international customers.
In the event of any discrepancy or difference of interpretation between a translation and the French version, the French version shall prevail, subject to any mandatory consumer protection provisions applicable in the customer’s country of habitual residence.
Article 29 - Applicable Law and Jurisdiction
These Terms are governed by French law.
In the event of a difficulty or dispute, the parties are encouraged to seek an amicable solution first.
Consumers may also use consumer mediation in accordance with Article 23.
Failing an amicable resolution, the dispute may be brought before the competent courts in accordance with applicable legal rules.
A consumer habitually resident in another country retains, where applicable, the protection of the mandatory provisions of the law of their country of habitual residence.